Insurance Company Description: The Zurich Financial Services Group operates in more than 170 countries and Zurich Australia is a part of this group. The Zurich Financial Services Group has an experience of 130 years and it is this experience that Zurich Australia brings to the Australian insurance marketplace. Zurich came into the Australian Insurance market in 1961 after it bought Commonwealth General Assurance Corporation and the latter was a part of the Australian market right from 1920. Zurich Australia is known for offering general insurance solutions to customers mainly through financial advisers or brokers. Risk and investment solutions are also offered by them to individual as well as corporate customers. This insurance firm does not believe in competing in the marketplace and instead they concentrate on business planning which will eventually develop their business in the right direction.
Covers: Zurich Australia is known for offering personal insurance covers such as Income Protection Insurance, Term Life Insurance, Total & Permanent Disability Cover (as an add-on to life insurance), Trauma Insurance and Business Expenses Insurance.
Pros: Zurich Australia has created a brand for itself which is definitely one of the best in the Australian insurance market. Customers like to be a part of Zurich Australia as the firm caters to the needs and demands of the customers and offers several options to them as well. The company offers various DIY options to the customers which include the Ezicover programmes which are mostly available from Ezicover Alliance Partners. The staff at Zurich Australia is very friendly and cordial and caters to the customer demands in the best way possible. They make sure that the client complaints or queries are handled in a very sincere manner. The claim application process is fairly simple and easy to apply as well. Claim processes usually do not take much time and are processed as soon as possible. Once the claim is approved, the client gets the claim amount deposited in their account in a couple of day’s time.
Cons: The most common area of dissatisfaction against Zurich Australia is the fact that the premium rates are quite high when compared to the other best insurance providers of the nation. Also, sometimes the claim gets disapproved for no apparent reason which confuses the customers.
Conclusion: Customers like to be associated with Zurich Australia as it is highly committed to the needs and demands of the Australian market.
Note: Views expressed in this review are not the opinion of Insurance Pick. It is a summary of multiple reviews collected from community-review websites posted by consumers. Please read our Disclaimer for more information.